Aurea CRM is a customer relationship program that you can use to manage leads, opportunities and interactions with your customers. You can access customer information and process orders anywhere. This program is designed to meet the needs of your device and different platforms. Using artificial intelligence and machine learning in this program, your agents will know which customers are ready to buy and who can leave your products and services. Vital and important customer data is updated so they can make decisions based on the information. This artificial intelligence helps you to accurately predict the best possible odds. Amazon Lex allows your agents to update records and schedule follow-ups with their own voice. In general, using Aurea CRM has the following benefits: having more efficiency (because agents and employees can access vital customer data from any device), experience without hands-free (because agents can use their voice to schedule follow-ups, updates , and interactions); Powerful and comprehensive organizational search helps employees get the information they need wherever they are. More sales opportunities (AI shows the best sales), better decision-making (because they can automatically collect necessary information from external sources about customers and have real-time insight to start meaningful conversations), customer retention is higher (because these customers are constantly analyzing the risk of abandoning your products and notify the account team)