Track CRM is organizational software for hotels, resorts and vacations. You can synchronize data from different PMS systems. Other features you can offer your employees and customers include Cloud Call Center Tools to book factors. As such, they can maximize communication with guests. As a result of this process, higher conversion rates, better interaction and higher customer satisfaction. You can also text, email or chat in one place to see your delegates to have enough information about their client and date. The Track CRM app connects the guest to a representative they spoke to when they interacted. Call logs help your agents pick up the conversation you left in email, chat, SMS or previous call. In general, the features of this program are as follows: Access guest history, view caller information, contact tracing and recording, integrated management, reservation management, smart call routing, and desk training. Many of your guest records were created many years ago. Your list may have started as a back office spreadsheet or even a written record of your life. Over the years, there have been systems that haven't really talked to your PMS or provided any useful data. Track CRM Software will change your life.

Imagine being able to look at a guest record and see all communications in a dashboard. Calls, emails, text messages, survey responses, stay history and notes have time and accurate stamping.

Does this help you provide a better service to your guests? What kind of revenue or additional loyalty will buy these enhanced services?

Get to know every guest with a better look and automatic tracking. Create beauty reports based on any parameter you want. Track CRM is the power of master management software.