Chatiico is a web-based business messaging application that helps businesses scale their customer conversations. The platform uses artificial intelligence and machine learning automation for customer generation, automation and customer support. It integrates Messenger in one place to create a view of chats with powerful playback and polling functionality.
Chatiico is an enterprise messaging platform that connects contacts from any channel to any team. This software is web-based SaaS and can be run in the cloud
It can also be installed and run on smartphones with Android operating system
And iPhone cell phones. Software support is provided through the help section of the software, chatting with the support staff and email exchange with the software support department.
Users are trained to work with Chatiico through online training services. The user can also learn more about working with the software by reading the educational documents that come with the software and watching the educational videos. This software has a free trial version that the user can use to test the software and, if satisfied, buy the full version.
Chatiico software features include: activity dashboard, alerts and notifications, group communication, chat/message, content management, CRM, customer database, customer history.
Engagement tracking, interactive content, multi-channel communication, personalization, reporting and statistics, social media integration and template management. Additional software features include: third-party integration, video support, and workflow management.
Manage all your chats in one inbox with Chatiico. Target specific interests with broadcasts, enroll new contacts for drip campaigns, or enable event-based advertising via the API. Send mass notifications, such as emergency broadcasts or stop messages, directly from the platform or trade to it via API.
Use Chatiico's automated messages to identify customer issues, then forward them to agents based on skills, roles, languages, services, and more. Exchange personal messages with business accounts, increase sales visibility, automatically qualify leads and sync with your CRM.