ServitiumCRM is a platform that enables customer relationship management and travel and empowers businesses in customer satisfaction and service responsiveness. This program is used in the consumer industry with home appliances, sanitary ware, electricity management, water technologies. The features of this program are divided into 6 categories. These categories include call center, mobile application field service, customer and product management, inventory management, royalty payment, lead management knowledge management, reports, and analytics. The tools this program provides in the call center include centralized customer data, call logging - inbound and outbound web calls - SMS - email, follow up reminder intensification, general lead query, 360 degree customer view, improve customer experience, improve performance productivity improve accountability. Web features such as call assignment, pending cancellation, product approval and replacement portion, deposit collection fees, communication improvements, workforce management, performance tracking and insight, quality of technical geolocation tracking codes, attendance and leave, technical assistance, closing suspended call, optimize, optimize, optimize , optimize, optimize, optimize, optimize, optimize, optimize, optimize, optimize, optimize, optimize, optimize, optimize Route plans to arrive on time, access relevant moving data, view customer and product details of service history , increase the efficiency of the field Technician team, increase the fixed speed for the first time, improve notification communication real-time alerts, less manual errors with video Projector Image Upload functions, offline functions - the ability to information even without a network, enabling superior services to access accurate information. Features of this customer and product management program include complete product lifecycle management, customer management, automating warranty claim management, and more. Features of this inventory management program include eliminating manual lines and receiving accurate inventory data, improving and increasing productivity, customer identification and understanding and forecasting, access to real-time information. Features of this program in terms of royalties include payment adjustment, daily evaluation process, improving customer experience using customer prayer management, getting real-time reports, improving operational efficiency and things like that. Features of this knowledge management program include setting up management and access to documents for delivery, loading documents with the required classification, consumption tracking system. Features of this program in lead management include tracking and reminders, notifications, sales notifications, sales tracking and monitoring, timely access to information, continuous tracking.