FlexCRM is cloud-based CRM software that helps businesses centralize, optimize, and simplify communications with customers. Key features include customer communication and support, workflow management, marketing process control, team management, and sales team optimization tools. It has customizable templates for different business types that allow CRM managers to create custom features and improve the end user experience.
Business managers can also use FlexCRM to build customer databases and improve contact management. It also includes third-party integrations and enables data transfer from Excel files and business card management software. In addition, the platform supports multi-device support with high scalability to interface with external systems.
FlexCRM is suitable for customer relations departments of organizations in various industries such as agriculture, accounting, agencies and retail. This software is based on SaaS web and can run in the cloud, but does not have a version that can be installed on PCs and mobile phones. Software support is provided via chat with employees of the software support department.
FlexCRM users learn how to operate by studying the training documents included with the software. In a situation where a specific business can only be handled by a specific person, so-called "personalization", it becomes a fatal flaw for the company, such as reducing the efficiency and quality of the business and the risk of business stagnation.
FlexCRM removes the personal element of the company by setting the necessary information for the company, progress management that further divides a company into processes, defining deadlines for each company, approval to superiors (workflow), etc. . Business processes can be shared across the enterprise. By visualizing the business process, you can see at a glance which process is the problem and which process is stagnating, and you can quickly tackle the solvable problem. Process visualization in SFA (Sales Force Automation) is a typical example of use.
FlexCRM can run business processes, business information and forms without programming. It is possible that the person who actually runs the business considers the improvement measures and processes the improvement plans directly into the system. Since data items can be added on the fly, the business can be optimized through trial and error.