CRM software is a combination of practices, strategies and technologies that managers need to analyze and advance their goals. This program is cloud-based and your data is stored in a remote network, so employees can access information anytime, anywhere.

The open source of this program allows companies to personalize the program. Including the benefits of using this program, existence of simple sales funnel automation and customer support tasks, identifying customer insights through reporting, collecting and accessing customer data, providing better and faster access to customer information.

CRM Software program integrates customer data and stores it in a single database. Other features of this program automate various processes from workflow automation, performance tracking, marketing automation, customer interaction tracking, contact center automation, dialogue robots, geographic location or location-based services, workflow automation, tracking and analytics sales prompts, employee data assignments, Identifying customer purchasing patterns to monitor future behavior, project management, identify communication with customers in social media platforms such as Facebook Linkedian Twitter, etc. Other artificial intelligence facilities are representative. Use this intelligence to search between knowledge articles and views and show the customer service representative during contact.

Artificial intelligence in advanced emotion analysis helps companies understand customer feelings, such as being honest, upset