It is a customer interaction management tool that allows you to automatically collect and organize customer information and make immediate calls after a customer calls or calls you. With CRM Call Center, even the telephone system can automatically identify the customer and forward the customer's calls to the specific telephone part or extension. Best for small and medium businesses for cost-effective customer management and automated communications. Organizations that need to manage employees, suppliers and business partners with automated workflows. How to install CRM Call Center? This software is web-based and can work in the cloud. It can also be installed on PCs running the Windows operating system. Is. Software support is provided via chat with software support personnel. CRM Call Center is taught to users through training and online services. Also, the user can learn more about working with the software by reading the educational documents along with the software and participating in educational webinars. This software has a free trial version that the user can test using the software and purchase the full version if he is satisfied. CRM Call Center features include: calendar and reminder system, document storage, email marketing, internal chat integration, qualified leads, marketing automation, quotes and estimates, segmentation, task management, and domain management.