What is Infoserv? InfoServ CRM is a software solution for integrated and CRM call center call center, with full 360 degree customer specifications and feature rich dashboard. It is widely used in call center optimization, with help desk (customer service) and sales operations. This software has simple contact management capabilities, standard internal communications using phone and email, sales and receipt management modules, performance analysis and integration of external applications that have made it a powerful tool for sales teams and customer service. Suitable for small and medium sized businesses (SMBs), aiming to continuously improve quality, performance and productivity through customer service, support center and sales management activities. This software is web based and able to work on the cloud. It can also be installed on PCs with Windows operating system and mobile phones with Android operating system. Software Features Include: Alerts/Reset, Appointment Manager, Auto Dial, Auto Routing, Hybrid Call Center, Calendar/Reminder, Call Center Manager, Sign In Login, Call Record, Call Script, Campaign Manager, Phone Integration & Computer, Database, Customer Relationship Management, Customer Database, Data import/export, document storage, email management, email marketing, inbound call center, internal chat integration, IVR/sound identification, knowledge base management, customer management, live chat, live chat, macro/templates, Manual dialing, marketing automation, multi-channel access, multi-channel communication, outbound call center, performance criteria, leading dialing, search tools, queue management, quotes/estimate work, sales route management, route management, search/filtering, segmentation, Service Contract Management (SLA), joint calls, task management and receipt management.