Dyalogo is cloud-based software that helps contact centers manage multi-channel customer communications via phone, chat, and more. This software is based on SaaS web and can run in the cloud, but does not have a version that can be installed on PCs and mobile phones.
Dyalogo is a 100% cloud platform with world-class quality standards from Google Cloud Platform. Based on WebRTC technology, it works with any operating system, requires no VPN, and consumes little bandwidth, making it ideal for remote work.
It has a report of incoming and outgoing transactions, a report of every channel related to the system and mass management systems such as SMS, bookmarks and email.
With Dyalogo you can communicate with your customers in one or more points of sale. Ability to work through different channels such as phone, mail, chat, WhatsApp, SMS, web forms. On the other hand, DYALOBOT functionality is included to automate all channel processes. Tools that guarantee the result: management forms, required jumps and questions, recording of all audio and written steps, quality module for operator calibration and workflow with other parts of the company.
With Dyalogo, talk to your customers through the channels they prefer and the channels that are most convenient and effective for you. We are an omni-channel contact center platform, which means that we not only manage customer communications across multiple channels, but also homogenize the customer and agent experience and can tie different communications into holistic business processes.
Dyalogo cloud contact center solution supports the following channels: email, phone chat,
SMS, Web Forms, Web Services, CRM Contact Center. Store, protect and use your customer data. We are a CRM for the contact center. This means that we can store any information you want from your customers, such as identification data, contact details and profile data. This information may also include data about customers such as purchases they have made, invoices or accounts receivable, service requests they have made, etc. This information can be downloaded from files or integrated with your other applications.
The structure of this information in Dyalogo is fully customizable and requires no technical knowledge. This allows us to quickly adapt to the specific needs of your company. We also have tools and programming tools for building more advanced applications.