The Zendesk platform is a cloud-based software that is also available on the available Android and Apple system. This flexible application with a simple interface is used in more than 1,60000 companies around the world. Zendesk software is a cloud-based management solution that provides customizable tools to create customer service portals, databases and online communities. On average, companies can be said to have used their investment 25% in customer satisfaction and 30% in employee productivity at any scale. This application provides a single and integrated tool for your business, which has all customer interactions with features such as web widgets, preset responses and full history of customer activity, plus easy implementation, pedestrian easy, live chat, cost effective storage and low cost and many other offerings. Various channels like web, SMS, email or social networks, improve productivity because of workflow, automation and artificial intelligence to track tickets and increase customer satisfaction levels using more correct information and convenient work less than the features of this is the software . Today, more than 160,000 companies use the Zendesk customer service solution to create the best customer experience. This powerful and flexible software is capable of answering the needs of any business at any scale.