ICS Flow is a call center solution that helps streamline workflows, automate emails, track call history, collect debt orders, and more. It is cloud-based CRM software that helps businesses in the retail, logistics and finance industries manage payments, track leads, build customer databases and access reports from a centralized platform.
ICS Flow is web-based SaaS and can run in the cloud, but does not have a version that can be installed on PCs and mobile phones. The software support is done by calling the employees of the support department, the software help department and exchanging e-mails with the software support department. The training of working with this software is provided to the users through online training services.
ICS Flow is an all-in-one solution for CRM, VOIP, Payments, Workflow, Scheduling, Communications, Dashboards and Reports. Use it for sales, marketing, customer service, collection, appointments or BPO. It allows you to build a customer-centric business from sales to customer service. Improve your sales pipeline by having a clear view of your process.
Get a complete insight into your activities to increase your business success with ICS Flow. Streamline end-to-end business processes. View the entire process to achieve the goals. Increase productivity. With this software, employees only see relevant information. Eliminate distractions. Has a 'Pay Now' link for instant payments. View all communications in one place.
With ICS Flow, agents can access relevant information. Receive messages at any point in the workflow. This software provides insight for agile changes and enables fast decision-making. Build a customer database. Manage customer data. Know your customer. Analyze hot customers. Determine future sales. Improve fast decision making. Access detailed reports from the dashboard.
With ICS Flow you can see the whole process from start to finish. This software includes sales and target reports. Software features include: Payment Amount, Debt Collection, Notifications of Returned Debt Orders, Fast Credit Services, Validation, Account and Bank Details, Communications, Automated Emails, Automated SMS, Communication History
Dashboards, CRM and reports.