Customa! is a Japanese language cloud-based CRM (Customer Relationship Management) platform. The platform mainly focuses on small and medium-sized businesses between 5 and 100 employees. Managers have unrestricted access to customer experience data through unlimited accounts and across multiple mobile devices. With this cloud-based CRM, B2C businesses can access customer data via smartphones and tablets, including Android and iOS devices.
Customa! enables B2B companies to integrate the system with Salesforce Automation (SFA) applications, enabling them to work with in-store and office terminals at remote locations from CRM. IT professionals don't have to set up or maintain it, and there's no additional burden on HR staff.
Customa! eliminates the need for spreadsheets to analyze customer experience and use touchpoint analytics. It has database management settings, daily backups and offers options to recover accidentally deleted data. It is a web-based customer relationship management platform for Japanese-speaking SMEs or businesses that use multiple devices and accounts to manage five to one hundred customer-facing employees.
Customa! is web-based SaaS and has the ability to run in the cloud, but does not have a version that can be installed on PCs and mobile phones. Software support is provided through the help section of the software, chatting with the support staff and email exchange with the software support department. The training of working with this software is provided to the users through online training services. Also, the user can learn more about working with the software by reading the educational documents that come with the software and by participating in educational webinars.
Customa! has a free trial version that the user can use to test the software and if satisfied, buy the full version. A strong support system even for small and medium-sized businesses that do not have a dedicated IT staff. It also supports installation at the time of the introduction of Customa!, DB settings, daily backups, and delete recovery due to employee misconduct. It is a CRM that can be used with confidence even by small and medium-sized businesses that are struggling with staff shortages.