What is SpicecSM?
SpicecSM is a leading platform for building a digital ecosystem that connects disparate systems, people and processes, coordinates interactions, significantly improves user experience and optimizes existing infrastructure. Combining a powerful integration platform, robust business rules and workflow engines, intelligent robotic process automation, and an integrated dashboard and analyzer interface, SPICECSM enables organizations to deliver unparalleled opportunities for innovation and change, shape. SpicecSM applies logic, data variables and input through the GUI process editor to determine the next best move. Workflow and business rules simplify and automate actions.
This software is web-based and can work on the cloud. It can also be installed on personal computers with MAC operating system. Personal computers with Windows operating system. Personal computers with Linux operating system.
Education of this software for users is done through face-to-face and online education services. The user can also learn more about how to work with the software by reading the educational documents with the software.
Features of the software include: alerts and stepping,
Appointment Management, Business Process Automation, Calendar Management, Call Center Management, Call Script, Campaign Management, Customizable Dashboard,
Feedback management, inbound call center, knowledge base management, outbound call center, queue management, reporting and analytics and self-service portal. Additional features include: task management and workflow configuration.