SnapForce is a cloud program that allows businesses to record phone calls, emails, text messages, MMS, faxes and more. It also enables order management. Snapford is designed for small, medium and large contact center operations. SnapForce is a great alternative to Software Five 9, especially if you want to cut costs. Web-based can be installed on Android and iPhone (without desktop). The ability to integrate with social networks. The ability to convert text into speech. Voicemail has managed and stored documents. How often do your contacts lose their next -Up? When using a call center software, the system knows when it follows -UP is scheduled and therefore provides service workers. The Call Center Manager can also run instant reports to track and manage the number of follower UPs, number of followers who have not responded, number of follower ups, and so on. Around Robin is an inbound call center feature that automatically distributes incoming calls to your contact agents. Each call is directed to the next representative, so all delegates receive the same number of calls and no delegates receive the most calls. If the next Contactr is not on their phone, the system will automatically reject it and move on to the next call representative.