FastHelp5 is a CRM (customer relationship management) system developed by TechMatrix for call center and customer support operations in any industry. Facilitates integrated management of all data related to customers and their interactions. With omnichannel support, this tool has a simple and customizable interface that delivers customer data collected through email, phone, and chat messages with omnichannel support.
FastHelp5 can be configured to accommodate changes in operator numbers and call centers. Users can also set it up for CTI operations, AI-based classification, and integration with existing CRMs to streamline internal processes, escalate cases, outsource when necessary, and increase response rates or quality.
FastHelp5 is a CRM (customer relationship management) system for call centers and customer service departments. This software is based on SaaS web and can run in the cloud, but does not have a version that can be installed on PCs and mobile phones. Software support in the help section of the software, chat with the support staff and exchange emails with the software support department.
FastHelp5 users are trained to operate by studying the training documents that come with the software and participating in training webinars. It is a call center-CRM system that centrally manages customer information and all call history collected in the call center (call center) through telephone, e-mail, fax, Internet, etc. With great ease of use and many functions that support the activities of the center , we support operational efficiency and improve the quality of the center.
With a complete focus on ease of use, FastHelp5's intuitive and intuitive interface brings a sense of space and focus to the call center, enabling us to provide customer service that exceeds customer creativity. The self-customization feature allows you to create screens that fit your business. You can flexibly customize the screen to suit your business, such as changing and rearranging font sizes, color schemes, and display items.
FastHelp5 can handle input and output operations and features that support operational efficiency for operators, managers and supervisors are available as standard.
Improved reporting functionality for VOC visualization. You can pre-create commonly used report definitions, use them to create and analyze reports, download query history in CSV or Excel format with free search terms, and visualize multiple statistics at once.