What is a What is a track?
Keeping key NPS metrics to ensure customer satisfaction. Suitable for medium and large companies who want to track their customers' experience.
In which environment is the software installed? This Saas web-based software is cloudy and can work in the cloud, although the track can also be installed on PCs with MAC OS.
How is the software supported? Software support is provided 24 hours a day, seven days a week through chats with support staff.
What does software training look like? Training of this software for users is done through online training services. The user can also participate in training webinars to learn more about working with the software.
This software has a free trial version that the user can test using the software and purchase the full version if they are satisfied.
What are the features of the software? Software features include: campaign management, complaint monitoring, customer relationship management, dashboard, document storage, gift card management, interaction tracking, internal chat integration, knowledge management, customer production,
Loyalty cards, loyalty program, mobile access, multi-channel communication and
Multi-channel data collection Additional features include:
Manage negative feedback, citations and estimates, referrals, reporting and analysis,
Accountability management, monitoring review, segmentation, emotion analysis, survey management and text analysis.
Pros: Easy step-by-step setup and customizable reply templates, with full channel sender (from WhatsApp to traditional email)?
Keeping key NPS metrics to ensure customer satisfaction. Suitable for medium and large companies who want to track their customers' experience.
In which environment is the software installed? This Saas web-based software is cloudy and can work in the cloud, although the track can also be installed on PCs with MAC OS.
How is the software supported? Software support is provided 24 hours a day, seven days a week through chats with support staff.
What does software training look like? Training of this software for users is done through online training services. The user can also participate in training webinars to learn more about working with the software.
This software has a free trial version that the user can test using the software and purchase the full version if they are satisfied.
What are the features of the software? Software features include: campaign management, complaint monitoring, customer relationship management, dashboard, document storage, gift card management, interaction tracking, internal chat integration, knowledge management, customer production,
Loyalty cards, loyalty program, mobile access, multi-channel communication and
Multi-channel data collection Additional features include:
Manage negative feedback, citations and estimates, referrals, reporting and analysis,
Accountability management, monitoring review, segmentation, emotion analysis, survey management and text analysis.
Pros: Easy step-by-step setup and customizable reply templates, with full channel sender (from WhatsApp to traditional email)