4 AI Strategies for Increasing Customer Engagement with Social CRM
Introduction: The role of AI in social CRM Today's digital economy is driven by customer engagement and the relationships that companies have with their customers [...]
Top 7 CRM trends that will define 2024
As we move further into the digital age, the way we manage customer relationships is constantly evolving. Customer Relationship Management (CRM) systems are an essential [...]
5 Ways to Integrate Social Media Insights and AI into CRM for Loyalty Program Success
In today's digital age, harnessing the power of social media insights and artificial intelligence (AI) has become a crucial part [...]
6 use cases for face-to-face video support in CRM
In today's digital age, customer relationship management (CRM) is becoming increasingly important for companies that want to build and maintain strong, lasting relationships with their customers. [...]
6 benefits of self-service CRM for customers to streamline operations
Efficiency is the lifeblood of any successful business. Streamlining operations and maximizing productivity are critical for organizations [...]
4 ways AI-powered sentiment analysis can improve the customer experience
With the wealth of alternatives available to modern customers, customer experience has now become a key business differentiator. Not only will 86% from [...]
4 Ways AI Can Optimize CRM Feedback Management
Customer experience is increasingly one of the hottest topics in e-commerce, and for good reason. Modern shoppers place great value on the [...]
7 key call center metrics to measure with your CRM
Creating a balanced relationship between business and customer is essential to business growth, and effective communication is critical to achieving this [...]
5 ways CRM software can contribute to churn management
Customer churn has always been a major concern for most modern e-commerce brands. The financial implications of losing customers [...]
5 reasons to integrate CRM with Email marketing
In today's world there is an influx of customer data and Customer Relationship Management (CRM) software has become an indispensable tool for business owners. [...]