Emplifi Service Cloud is software that provides your customer with full care and support during the journey. With Emplifi Service Cloud, you have all the cloud-based tools your customer relationships and contact centers need for digital self-service, agency case management, voice-of-the-customer insights, world-class analytics, and the ability to share data and insights from Needs through integration .
Emplifi Service Cloud is suitable for customer experience, CRM, customer service, customer support, conversational AI and conversational marketing. This software is web-based SaaS and can run in the cloud, but does not have a version that can be installed on PCs and mobile phones. This software has a free trial version that the user can use to test the software and, if satisfied, purchase the full version.
Empower your contact center and your customers with automated solutions from Emplifi Service Cloud that improve experiences throughout the customer journey. Help your customers get answers quickly and minimize repetitive tasks for your agents. Deliver convenient and effective CX at scale without sacrificing the personal touch with Emplifi's email automation and chatbot solutions.
History of customer profiles, extensive knowledge bases and next best practices. Everything your reps need to reduce response times across all your channels - all in one place with Emplifi Service Cloud. Connect with consumers wherever they are - phone, email, web, social, text, live chat - without having to switch channels or repeat their story. From the moment a ticket is registered to the moment it is resolved, this software is made for customer service and service professionals. Get useful best practices and intuitive and scalable tools to support high volumes of queries.
Prevent loss of critical information in messy workflows with Emplifi Service Cloud. With Emplifi, everything an agent needs to solve a case is clearly organized in one interface, with helpful AI recommending next steps to solve a case.