Neticica develops software for the call center and call center market worldwide. Our product, Synthesys, is a comprehensive combination of features that continuously improve the quality and efficiency of your customer contact activities. Whether you are looking for dialer, programming, CRM, ACD, voice recording, integration, multi-channel, smart campaign management or other call center technology, you are in the right place.
This software can only be installed on Windows and does not work on the cloud.
Software support is provided 24 hours a day, seven days a week.
Software features include: Alerts and Resonance, Hybrid Call Center, Call Logging, Call Recording, Call Script, Campaign Management, Inbound Call Center, Internal Chat Integration, IVR and Speech Recognition, Customer Management, Call Center Output, Predictive Dial, Leading Dial, Queue Manager, and Real-time Chat.
Overall good CRM solution with CTI integration and good OB performance, the support team is strong in developing new tested features.
Including almost everything you need to run an efficient and effective call center, Synthesys combines your portfolio with predictive, test output, yet industry-leading smart technology under the Smartbound نام brand. All this is supported by our Call Center Voice Platform. Built around the solid foundation of intuitive yet flexible and flexible, yet easy to use and flexible visual call programming, Synthesys manages the work to continuously deliver factor relationships that are seamless, ergonomic, yet powerful and efficient. .