7 key call center metrics to measure with your CRM
Creating a balanced relationship between business and customer is essential to business growth, and effective communication is critical to achieving this [...]
5 ways CRM software can contribute to churn management
Customer churn has always been a major concern for most modern e-commerce brands. The financial implications of losing customers [...]
5 reasons to integrate CRM with Email marketing
In today's world there is an influx of customer data and Customer Relationship Management (CRM) software has become an indispensable tool for business owners. [...]
6 reasons to implement mobile CRM
When analyzing global internet traffic, there is a clear pattern formation. In 2009, mobile internet traffic still accounted for 0.7%. Fast forward to the second [...]
7 Ways to Improve CRM End-User Adoption
According to Gartner, CRM will become the top enterprise software in the coming months. The research predicts that investments in CRM will soon account for the majority of spending [...]
7 best steps for a successful implementation of Social CRM
Undoubtedly, social media is now a very important part of the human experience. Currently, the number of social media users worldwide is estimated at [...]
4 ways how a CRM solution contributes to a successful omnichannel marketing strategy
The current e-commerce climate requires consistent brand voice and representation to be maintained across marketing channels. Most companies push their products and services through [...]
Buy or build a CRM system: 5 factors to help you decide
In 2022, e-commerce will be more customer-centric than ever. As a result, companies are finding new ways to adapt to increasing demands. [...]
Total overview CRM software provides basis for efficient selection process
This week CRM.solutions went live. It has been a long time in the making but the experienced CRM Community members have brought the complete international range of Customer Relationship [...]