inspirX is a customer relationship management tool (CRM) for contact centers in Japan. Available in Japanese only, this software program facilitates the centralized collection, sharing, use and management of customer information from touchpoints and the voice of the customer. With SMS, line, phone, email, web, and fax queries collected in real time, agents can visualize call center activities and KPIs.
Account holders in inspirX can restrict permissions, grant permissions and assign roles to each user, and share information between branches and departments. They can also populate campaign lists, perform voice searches, add tools to the dashboard with drag and drop, manage templates, set up API links, and update the central knowledge base.
inspirX is a Japanese language CRM tool for call centers and other customer support providers across Japan. This software can only be installed on PCs with the Windows operating system. Software support is provided through the help section of the software, chatting with the support staff and email exchange with the software support department. Users learn how to work with this software by studying the educational documents that come with the software.
Developed by Virtualex, InspirX multi-channel customer relationship management software helps build business-customer relationships, including phone, email, Internet, and fax. Regardless of which channel the customer connects with, customer information can be managed centrally and in real time on one screen, avoiding operational complexity by expanding supported channels and improving customer satisfaction.
The ease of retrieving information and the FAQ and customer service template features have received a degree of appreciation from existing inspirX users. As part of BCP's emergency response measures, such as in response to the recent outbreak of the novel coronavirus infection, it can also be used in distributed bases and quickly become a telecommuting system.
We will continually collaborate with site operations, repeat surveys and research, and continually add functionality. We believe this is the power of the inspirX contact center CRM software we develop. The response history of different channels can be managed in an integrated way and can be used as a company-wide customer database. You can use SMS and LINE as well as telephone and e-mail. In Topic Management, you can set up management items that are unique to each company.